When I was studying conflict resolution techniques, I observed a discrepancy between the PMP exam reference books and the PMBOK guide. When conflict arises, it's easy for people to get entrenched in their positions and for tempers to flare, voices to rise, and body language to become defensive or aggressive . Conflict resolution strategy #3: Overcome an “us versus them” mentality. As tempting as it may be, ignoring tensions and stresses between employees is perhaps the worst approach one can have. Hope for a positive outcome can motivate people, but so can the potential for something negative to occur. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. 1. Conflict is a natural occurrence, particularly in a workplace where several employees work together. Conflicts are usually caused by the incompatibility of principles, aims, interests, or experiences. I’ll have to show him this so he can have a professional come in and help. Conflict Resolution Introduction Conflict is a situation between at least two interdependent parties that is characterized by perceived differences and that the parties evaluate as negative. Following are the techniques one needs to apply based on the circumstances. The Interest-Based Relational Approach. I Was Doing it All Wrong I had been teaching conflict resolution to elementary school children in Washington DC for five years when I suddenly realized I was doing it all wrong. My uncle is a manager at his company and told me last week that two of his employees are continuing to have arguments. Copyright 2015-2020 The Conover Company. 10. your employees spend an average of about two hours per week engaged in conflict. But, when people discuss their differences and work through them together, the stage is set for positive change to occur. In general collaborating and compromise are the effective conflict management techniques to use in the workplace in the same order of preference, if they suite to the situation at hand. This is true in terms of their specific, individual academic and career goals, as well as the overall goal of becoming more unified with their conflict partner. The ability to intervene and find a solution to alleviate or completely eliminate such dissention is known as one’s conflict resolution skills. In every case, the success of conflict resolution depends on the selected strategy. These skills assist teams in establishing a positive outcome from conflict and overall, reducing conflict on a whole. The purpose of conflict management is to teach conflict resolution skills, such as managing conflict, self-awareness about the different formats of conflict and produce effective communication while in conflict with a team member. Most people see conflict as a negative. Examples of conflict resolution skills that can help you include the ability to: Listen … This necessitates that conflict managers be trained to be aware of social-justice aspects of conflict resolution and the ethical dilemmas that arise. Conflict resolution seeks to forge outcomes that move beyond a conflict. Instead of spending a lot of time recognizing the fact that a problem does exist, it is best to take immediate action, dealing with conflict. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team. Conflict Resolution Techniques The choice of an appropriate conflict resolution technique depends on a number of factors including (1) why the conflict occurred, (2) the relation between the conflicting parties, and (3) the relationship between the principal and the conflicting parties. Call 1300 MINDFUL (646 338) for fast and effective … But when people share their own unique opinions and ideas, they offer others an opportunity to look at situations in different ways. When we are in control of ourselves people can better relate to us, count on us and trust our intentions. Importance of Using Conflict Resolution Techniques in Project Management. Newsletter articles. Integration is achieved through face-to-face dialogue and brainstorming in order to understand the conflict and evaluate the worth of suggestions. A direct report may have a conflict with you, or with other employees. It’s all about dealing with the situation in the best possible way so that you can find a solution which can resolve problems. When this happens, remind them of these key benefits to effective conflict resolution. Thanks! In its turn, the choice of a strategy for conflict resolution is determined by the type of conflict, usually people- or issue-focused. 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